Be the voice when it matters most
Join our Communication's Team!
When someone calls 9-1-1, you’re the first voice they hear, the calm, steady voice helping them through some of the most critical moments of their lives.
No two calls are the same. Every situation is different, and every decision matters.
As a 9-1-1 Telecommunicator, you’ll use your skills, judgment, and compassion to get the right help moving when it matters most. You’ll be part of a team that serves our community 24/7 and makes a difference every single day.
This is more than a job. It’s a mission.
A Look Inside Our Culture!
We work together on some of the hardest days our community will ever experience and we celebrate the wins together, too. We're serious about the work. We're serious about supporting each other. And yes, we have a pretty good time along the way.
What do we actually do?
Answer 911 calls
Talk to people during emergencies and gather the information responders need.
Make Decisions Under Pressure
Prioritize calls, manage multiple tasks, and stay calm when things get chaotic.
Use Technology
CAD (computer aided dispatch), mapping, radio systems, 911 technology, databases, and more.
Dispatch Police and Fire
Send officers and firefighters where they're needed.
Coordinate Resources
Work with officers, firefighters, and other agencies to make sure the right help gets to the right place at the right time.
Help People on Their Worst Days
Sometimes the most important thing you can give someone is a calm voice.
Why Jacksonville 9-1-1?
- Meaningful work serving your community
- Career advancement opportunities
- Professional training and development
- Opportunities to attend 911 conferences and industry training
- Staff health and wellness resources
- Recognition and awards
- Team-focused work environment
Yes, it's hard. That's why it matters.
This isn't a Monday–Friday, 9-to-5 job.
Our center operates 24/7/365, which means nights, weekends, and holidays are part of the job.
You'll work long shifts, handle stressful situations, and sometimes hear things that stay with you.
You'll also know that you were there when someone needed help most.
Could You Be a 9-1-1 Telecommunicator?
Can you stay calm when everyone else is panicking?
Can you listen, think, and type at the same time?
Can you make decisions with limited information?
Can you work as part of a team?
Can you help someone you've never met on the worst day of their life?
If you answered yes, you may have what it takes to be the voice behind the response.
What happens after I apply?
- Apply Online
www.jacksonvillenc.gov/jobs
Submit your application and complete the required F-3 Personal History Statement
- Skills Testing
Showcase your typing, listening, memory, prioritization, and other skills through CritiCall 911 testing.
- Oral Panel Interview
Meet with representatives from Communications, Police, Fire, and Human Resources.
- Background Investigation
Complete the required background process, including fingerprinting and interview.
- Conditional Offer & Evaluations
Complete the required psychological, medical, and drug screening.
- Chief of Police Interview
Meet with the Chief of Police or designee for the final evaluation.
- Welcome to the team!
Don't let the process intimidate you. We'll tell you what to expect at each step.